How should people think about Respond Analyst—does it replace a security team? — Chapter 3
Must be fun doing the sales calls. Do you get people asking you, are you replacing a bunch of people with these robots behind the curtain or something? What’s the visual image that you want people to have when they’re using your platform and the data is being processed by this virtual analyst? is it kind of a lot of automation, are there some people involved? I connect the image to robots but maybe I’m not kidding!.
I think we want people to think about… you have this team — this virtual team that’s almost like an army that could come in and help you win the fight that you’re fighting right now. It is a lot of automation being able to do this. I’d say, people like to talk about it this avalanche of data coming in. But it isn’t just having this complete, unconstrained amount of people to do it. People actually can’t process all this data that comes through because it’s too much and people aren’t good at it.
People are good at intuition, ingenuity, and their creativity – pulling on threads as they investigate something. But the rote, watching something – minute by minute, hour by hour… being able to pull the stuff that really matters from all that sea of information, that is what machines are actually good at. Those robots (software), is good at being very thorough, very consistent at a scale to handle those kinds of loads. That’s what this virtual analyst, this virtual team of analysts can give to an organization. It gives them the capacity to win this fight that they’re on.