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Respond Software introduces a new way of managing the insurmountable stream of alerts that you are trying to manage with third party services. The Respond Analyst detects, investigates and escalates security incidents across the technology and data you already have, freeing your team to focus on tasks that are important to your business.

If you prefer the human touch, Respond offers the First Responder Service that builds on the Respond Analyst delivering a “concierge” escalation model. The First Responder Service in conjunction with the Respond Analyst provides better investigation results, at a fraction of the cost of a traditional managed service, freeing your team to focus on high value projects and actions that reduce business risk.

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Automated incident escalation

Within five minutes of incident creation, customers have 24x7x365 access to unrivaled situational awareness and a point of escalation when needed.

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Enhanced onboarding

First Responders will interact with the customer’s team for a white-glove onboarding experience during the first 30 days. 

 

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Live consultation

Expert First Responders are available for customers to engage for incident assistance with intrusion/attack analysis, recommendations for remediation and more.

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Quarterly briefings

The First Responder Service includes regular updates to help customers understand key metrics and performance indicators specific to their environment and team.

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Heterogeneous Support

The First Responder Service supports a wide range of telemetries, threat intelligence and company context to detect incidents using data from your existing security sensors.

What Analysts Are Saying

“It’s critical to identify, investigate, and escalate the critical security alerts across your existing security stack. The First Responder Service can assist beleaguered security teams to do so.”

Christina Richmond, Principal Analyst, ESG
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The First Responder Service powered by the Respond Analyst

The First Responder Service builds on the Respond Analyst delivering a “concierge” escalation model. The First Responder Service in conjunction with the Respond Analyst, provides better investigation results at a fraction of the cost of a traditional managed service, freeing your team to focus on high value projects and actions that reduce business risk.

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