SOC 2 Audit

Respond Software has successfully completed the SOC 2 Type 1 audit process. we have engaged with an independent third-party auditor to assess and verify that we have the necessary security controls in place to protect our systems and the integrity, privacy, and confidentiality of our customers’ data.

The SOC 2 (System and Organization Controls) examination process is exhaustive and rigorous. Auditors consider a broad array of operating procedures in detail to ensure they adhere to well-defined criteria specified by the American Institute of Certified Public Accountants (AICPA). These range from the physical security of office locations to accounting practices and corporate policies and procedures, but also include technical details about a technology product’s implementation, as well as the external services relied upon to facilitate that implementation.

Our completion of the SOC audit process demonstrates the depth and breadth of our commitment to information security to our current and future customers, as well as to the general public. We’re a mission-driven organization, and the SOC 2 Type 1 certification highlights our seriousness of purpose and the strength of our dedication to our mission.

We’re on track to pursue the next level of SOC 2 certification—Type 2—on an aggressive timeline. SOC 2 Type 2 certification demonstrates that an organization is able to maintain over time the rigorous data protection and system security controls we evidenced having in place during the SOC 2 Type 1 audit process. We anticipate completing the SOC 2 Type 2 audit process early in 2020.

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Business Continuity

The Respond Analyst is built upon a world class cloud infrastructure. It’s Integrated Reasoning Engine was architected to be highly available and elastic — to scale as necessary to keep up with bursts of incoming customer data and ensure an appropriate level of performance. In addition, disaster recovery is built-in. All incident data is protected and replicated to multiple locations. To learn more about Respond Software’s business continuity initiatives and resilient infrastructure contact us at [email protected]

Data Privacy

Respond Software will at all times respect the privacy and confidentiality of the Customer Information placed in its care. The Company will endeavor to ensure that the policies affecting the collection, storage and disclosure of Customer Information reflect the confidential nature of the information. We have policies and procedures in place to ensure each customers’ privacy is handled legally and with discretion and respect.